FAQs

Answers to your Questions

SHIPPING INFORMATION

Delivery Costs

All orders over £250.00 within the UK and Europe will be free delivery. For orders under £250.00 to the UK the standard delivery charge is £5.00. Standard delivery charges for orders under £250.00 to Europe will be £7.50. All orders to the rest of the world regardless of the amount will be charged at £20.00.

All orders will be delivered by Royal Mail, DPD or DHL and every order will be tracked.

Do You Ship Internationally?

From Australia to Zimbabwe and everywhere in between.  We will ship anywhere a delivery van can visit.

How Long Will It Take To Get My Order?

All items purchased within the UK will be despatched within 24 hours and your order should be with you within 3-5 working days. For delivery to Europe please allow 3-7 working days, and for the rest of the world allow 14 days.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

Here at Kurtis Paul we accept all major debit and credit card transactions through a secure paypal gateway.

ORDERS AND RETURNS

Warranty

If you would like to return any Kurtis Paul goods due to a manufacture or material defect please contact us at [email protected]. You have a maximum of 28 days from the date of purchase to notify us of any issues with your goods. Be aware the warranty will not cover any defects caused by wear and tear or if the produce has been misused. We ask when returning goods do so in the original packaging with proof of purchase. Please ensure are sent recorded as Kurtis Paul will not accept responsibility for any lost goods.

Kurtis Paul will send out any new or repaired items free of charge.

How Can I Return a Product?

If you wish to return any goods you have a maximum of 28 days from the date of purchase. Please be aware in order for us to accept returns the item must be unused and in its original packaging with a invoice or proof of purchase, this policy applies all over the world.

Kurtis Paul will not pay any shipping cost for the return of your goods. When returning any items we ask that you send them back via courier with a tracking device.

If you would like to make a return please send to the following address:

Kurtis Paul
174 George Street
Compstall
Cheshire
SK6 5JD
England
United Kingdom

Sale items are not be eligible for an exchange or refund.

Any unanswered questions? Contact Us